Rau Games – Privacy Policy

Rau Games (“we”, “us”, “our”) is an independent game studio based in Almaty, Kazakhstan. This Privacy Policy explains how we collect, use and protect information when you use our website rau-games.kz and our VR game Unscrew VR.

By using our website or playing Unscrew VR, you agree to this Privacy Policy.

1. Information We Collect (VRC.Privacy.1)

Unscrew VR is a local, offline VR puzzle game. We do not collect, store or transmit personal data from players. However, some limited information may be collected automatically through the platform or when you contact us.

1.1 Platform-provided data (automatic)

When you use Meta Quest devices, Meta may provide us with anonymous analytics, such as:

• Device type and performance information (for example FPS, crashes)
• General gameplay statistics
• Broad region or language settings (not precise location)

We do not receive:

• Your real name
• Email address or phone number
• Precise GPS location
• Payment information
• Your contacts, photos or files
• Raw microphone or camera recordings

1.2 Website information (rau-games.kz)

When you visit our website, our hosting provider may collect basic technical information automatically, including:

• IP address and browser type
• Pages visited and time of visit
• Server logs for security and reliability

We do not use tracking cookies for advertising and we do not build marketing profiles based on your website visits.

1.3 Voluntary contact

If you contact us by email or Discord, we may receive:

• Your email address
• Your Discord username
• The content of your message and any information you choose to share

This information is used only to respond to you and provide support.

2. How We Use Information (VRC.Privacy.2)

We use information solely to:

• Improve game performance and stability
• Fix bugs and crashes
• Maintain and protect our website
• Respond to support, feedback or business inquiries

We do not use your data for targeted advertising, behavioural profiling or selling to third parties.

3. Sharing of Information (VRC.Privacy.3)

We do not sell, rent or trade your information to third parties. Information may be shared only in the following limited situations:

• Platform providers: Meta and other platform owners may collect their own analytics and telemetry according to their privacy policies.
• Service providers: Our hosting and email providers process technical data (for example, server logs and emails) to operate these services.
• Legal requirements: We may disclose information if required to do so by law or in response to a valid legal request from authorities.

We do not share gameplay data or personal information for advertising or commercial data brokerage.

4. Your Rights and Choices (VRC.Privacy.4)

You have the right to:

• Request deletion of any personal information you have voluntarily provided to us
• Request correction of inaccurate information
• Ask what personal information, if any, we hold about you

To exercise these rights, please contact us at contact@rau-games.kz. We may need to verify your identity before fulfilling your request.

5. Children’s Privacy

Unscrew VR is not designed for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can delete it.

6. Data Security

We take reasonable measures to protect the limited information we process, including:

• Using HTTPS encryption on our website
• Limiting access to stored information to the developer
• Relying on established hosting and email providers with their own security practices

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of Unscrew VR or our website after changes are posted means you accept the updated policy.

8. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Rau Games – Raushan Duisenova
Almaty, Kazakhstan
Email: contact@rau-games.kz